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2. Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Fite Health Physiotherapy collects, uses, stores, shares and protects your personal information.

2.1 Data We Collect

We may collect and process the following information:

  • Contact information, including your name, email address and telephone number

  • Health and medical information relevant to your physiotherapy treatment and care

  • Appointment and treatment records

  • Payment and transaction information

  • Website usage information collected through cookies and similar technologies

2.2 How We Use Your Data

We may use your personal information to:

  • Arrange, manage and provide appointments and treatments

  • Maintain appropriate clinical and treatment records

  • Communicate with you regarding appointments, treatments and our services

  • Process payments

  • Respond to enquiries

  • Meet our legal, regulatory and professional obligations

  • Improve our website and services

2.3 Legal Basis for Processing

We process personal information where there is a lawful basis to do so under UK data protection legislation.

This may include where processing is necessary:

  • To provide services or fulfil our contract with you

  • To comply with a legal or regulatory obligation

  • For our legitimate business interests

  • With your consent, where consent is required

  • To provide appropriate healthcare or treatment

Health and medical information is classed as special category personal data and will only be processed where an appropriate lawful basis and condition for processing applies.

2.4 Sharing Your Information

Where necessary, we may share relevant personal information with:

  • Healthcare professionals or organisations involved in your care

  • Payment processing providers

  • IT, booking or administration service providers

  • Professional advisers

  • Regulatory bodies, public authorities or other organisations where required by law

We will only share information where necessary and appropriate.

Fite Health Physiotherapy will not sell your personal information to third parties.

2.5 Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have rights including:

  • The right to access the personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your information in certain circumstances

  • The right to restrict the processing of your information

  • The right to object to certain types of processing

  • The right to data portability where applicable

  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, or if you have questions about how we handle your personal information, please contact:

Email: aputhan-veettil@parkviewlearning.net

Fite Health Physiotherapy
Park View School
Chester-le-Street
DH3 3QA
United Kingdom

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

2.6 Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how the website is used and help us improve our services.

Where required, you will be given the opportunity to manage your cookie preferences.

Further information about the cookies we use can be provided within our separate Cookie Policy.

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