3. Refund Policy

Fite Health Physiotherapy aims to provide a professional and reliable service. This Refund Policy explains how cancellations and refund requests are handled.

3.1 Refund Eligibility

• Payments are generally non-refundable once an appointment has taken place or the scheduled appointment time has passed.

• If you cancel an appointment with at least 24 hours’ notice, a refund may be considered.

• Refunds may also be considered where an appointment is cancelled by Fite Health Physiotherapy or where we are unable to provide the booked service.

• Late cancellations and missed appointments may not be eligible for a refund.

• All refund requests will be reviewed on a case-by-case basis.

3.2 How to Request a Refund

To request a refund, please email:

aputhan-veettil@parkviewlearning.net

Please include:

• Your full name

• The date and time of your appointment

• The service booked

• The reason for your refund request

We will review your request and contact you with the outcome.

3.3 Refund Processing

Where a refund is approved, it will be returned to the original payment method used to make the booking.

Please allow approximately 7–14 business days for the refund to be processed and appear in your account. Processing times may vary depending on your bank or payment provider.

3.4 Rescheduling

Where appropriate, you may be offered the option to reschedule your appointment instead of receiving a refund.

Requests to reschedule should normally be made at least 24 hours before your appointment.